Patient Support


How Do I Become a Patient?

We warmly welcome you to become a new patient at one of our many offices. Please visit our Locationspage for office services and hours.

What do I need to bring at every appointment?

Established patients need to bring:

  • All prescription medicine bottles
  • Insurance card and co-payment amount
  • Appropriate fee payment (for “sliding fee” patients)
  • Discharge papers from recent hospital visits

New patients need to bring:

  • Picture ID and Social Security Card
  • 3 recent pay stubs or notarized letter from employer for household income (for “sliding fee” applicants)
  • Insurance cards and co-payment amount
  • Appropriate sliding fee payment
  • Prescription medicine bottles
  • Birth certificate and shot records for children

Can I be seen for free?

No. We do not offer free services.  A sliding fee discount is available to patients who qualify, based on income and family size.  Proof of income required. You may apply for sliding-fee discount at the front desk.

What are my payment options?

  • Private Insurance
  • Medicaid
  • Medicare
  • VA Benefits

Also. there are ”sliding fee” discounts for those without insurance and who qualify. To qualify for the sliding fee scale, bring the 3 most recent paycheck stubs or most recent tax return.

Payment Methods

Cash, Check, Visa, Mastercard, American Express, Discover, and money order.

If I am a “sliding fee” discount recipient, does my co-pay cover my entire visit?

No.  Your co-pay covers your office visit only.  Your incidentals (i.e. lab work, injections, prescriptions, etc.) are separate charges, but are also discounted.

Medical & Dental

Can I see the same doctor every time?

Yes.  New Horizon Family Health Services wants to be your medical home to better assure your well being.

Can I change doctors if I want to?

Yes.  Your appointments are scheduled with the same provider.  However, you may change providers.

Can both children and adults visit your locations?

Each location, with the exception of the West End Medical Alliance on Pendleton Street, sees both children and adults.

What if I get sick after hours or on the weekend?

Our on-call nurse is available to answer any questions you may have.
To use this service, please call 233-1534 and choose option 4. Then leave a message and a nurse will return your call promptly. If it is an emergency, however, please call 911.

What if I need to go to the emergency room?

In the case of an emergency, please proceed to the nearest emergency room.

What if I get sick, but do not have an appointment?

Call or ask at the office for a same-day sick appointment or “work-in time.”

You may also request to be called if there is a cancellation.

What if I need to be hospitalized?

We will refer you to the hospital of your choice.  If you have no hospital insurance, we have an agreement with the Hospitalists and Teaching Services for Internal Medicine and Pediatrics at Greenville Memorial Hospital to admit our patients.

Getting Involved

How do I apply for a new career opportunity at New Horizon Family Health Services?

Visit our Career page . You may also forward your resume to