New Horizon Family Health Services EARNS National Recognition for


NCQA Patient-Centered Medical Home™ standards emphasize enhanced care through
patient-clinician partnership

WASHINGTON, DC—The National Committee for Quality Assurance (NCQA) has announced that New Horizon Family Health Services of Greenville, Greer and Travelers Rest in South Carolina has received NCQA Patient-Centered Medical Home (PCMH) Recognition for using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, participative relationships.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows that medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that New Horizon Family Health Services has the tools, systems and resources to provide its patients with the right care, at the right time.”

To earn recognition, which is valid for three years, New Horizon Family Health Services demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

To find clinicians and their practices with NCQA PCMH Recognition, visit

About NCQA

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s Web site ( contains information to help consumers, employers and others make more informed health care choices.

Patient Satisfaction Survey Results

New Horizon Family Health Services EARNS Recognition for

Health Care Provider of the Year Award Announced at South Carolina Primary Health Care Association’s Statewide Annual Clinical Retreat

GREENVILLE, SC  June 26, 2017— Physician at local Community Health Center, New Horizon Family Health Services, Inc. (NHFHS) was recently awarded the top clinical award by the South Carolina Primary Health Care Association (SCPHCA). The 2017 Health Care Provider of the Year Award affords the 21 Community Health Centers across South Carolina the opportunity to honor a health care provider who exemplify and demonstrate excellence in performance and who serves as an advocate for the health of their patients.  The award was presented to Dr. Deanna Cotter, Vice President of Clinical Services and Chief Medical Officer for New Horizon Family Health Services by members of the SCPHCA.  Serving as both a clinician and in an administrative role allows Dr. Cotter to further her impact in serving the unique needs of patients and meeting the standards for the provision of quality health care.  Employed by the center since 2001, she has been a champion for innovation, quality improvement and implementation of its electronic health record system.

NHFHS provides quality, affordable, compassionate patient-centered healthcare to improve the health of the communities we serve. NHFHS has served Greenville and surrounding areas since 1992. With locations in Greenville, Greer and Travelers Rest in Upstate South Carolina, the center provides primary medical care, dental, pharmacy and behavioral health services for anyone in need of a family doctor and medical home. Its Health Care for the Homeless (HCH) Mobile Medical Unit serves 13 counties and its Ryan White Part C Program serves 10 counties. The center also operates a Mobile Dental Unit providing services in high need areas of the community.  NHFHS served over 24,000 patients in 2016.