Greenville, SC

Quality Health Care for All People.

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                                        Frequently Asked Questions

 At New Horizon Family Health Services, we strive to meet the needs of our patients.  With that in mind, please review our list of frequently asked questions to allow us to better serve you. If you do not find an answer to your question, please forward your question to webmaster@newhorizonfhs.org for a prompt response.

How Do I Become a Patient?                                                

What are your hours of operation?
Click here for information about each location

What do I need to bring at every appointment?
Established patients need to bring:
All prescription medicine bottles
Insurance card and co-payment amount
Sliding fee patients must bring appropriate fee payment
Discharge papers from recent hospital visits

New patients need to bring:
Picture ID and Social Security Card
Sliding fee applicants need 3 recent pay stubs or notarized letter from employer for household income
Insurance cards and co-payment amount
Appropriate sliding fee payment
Prescription medicine bottles
Birth certificate and shot records for children

Billing Specific

Can I be seen for free?
No. We do not offer free services.  A sliding fee discount is available to patients who qualify, based on income and family size.

PUBLIC NOTICE

SLIDING FEE DISCOUNT POLICY

NOTICE TO PATIENTS:

New Horizon Family Health Services serves all patients regardless of ability to pay. However, services are not provided free of charge.

Sliding fee discounts for essential services are offered depending upon family size and income.

Proof of income required.

You may apply for sliding-fee discount

at the front desk.

What are my payment options?

Private Insurance
Medicaid
Medicare
VA Benefits
Sliding fee discounts for those without insurance and who qualify. 
To qualify for the sliding fee scale, bring the 3 most recent paycheck stubs or most recent tax return.

Payment Methods
Cash, Check, Visa, Mastercard, American Express, Discover, and money order.

If I am a sliding fee discount, does my co-pay cover all of my visit?
No. 
Your co-pay covers your office visit only. 
Your incidentals (i.e. lab work, injections, prescriptions, etc.) are separate charges, but are also discounted.

Service Specific

Can I see the same doctor every time?
Yes. 
New Horizon Family Health Services wants to be your medical home to better assure your well being.

Can I change doctors if I want to?
Yes.  Your appointments are scheduled with the same provider.  However, you may change providers.

Can both children and adults visit your locations?
Each location, with the exception of the West End Medical Alliance on Pendleton Street, sees both children and adults.   

What if I get sick after hours or on the weekend?
Our nurse on-call is available to answer any questions you have. 
To use this service, please call 233-1534 and choose option 4. 
Then leave a message and a nurse will return your call promptly.  If it is an emergency, please call 911.

What if I need to go to the emergency room?
In the case of an emergency, please proceed to the closest emergency room.

What if I get sick, but do not have an appointment?
Call, or ask at the office, for a same-day sick appointment or “work-in time.”  
You may also request to be called if there is a cancellation.

What if I need to be hospitalized?
We will refer you to the hospital of your choice.  If you have no hospital insurance, we have an agreement with the Hospitalists and Teaching Services for Internal Medicine and Pediatrics at Greenville Memorial Hospital to admit our patients.

How do I apply for a job at New Horizon Family Health Services?
Visit your local SC Works Office or click the logo to visit the web site.

PLEASE CLICK THE TOPIC FOR IMPORTANT INFORMATION

          This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

 If you have any questions or would like to speak with a New Horizon Family Health Services representative,
please  e-mail us at webmaster@newhorizonfhs.org or call us at (864) 233-1534.