NHFHS Selected to Participate in Trauma-Informed, Resilience-Oriented Approaches Learning Community

New Horizon Family Health Services has been selected to participate in the National Council for Behavioral Health’s Trauma-Informed, Resilience-Oriented Approaches Learning Community, a year-long initiative to ensure that organizations have the necessary tools and skills to assess and address the impact of trauma on the people they serve.

Fifteen human service organizations across the country are participating in the training for 2019-2020 which includes two in-person summits, a series of coaching calls, webinars and a listserv of peers and experts. Participants were selected through a competitive application process. New Horizon Family Health Services is one of two Federally Qualified Health Centers (FQHCs) selected for the initiative.

Traumatic life events and experiences, including Adverse Childhood Experiences (ACEs), can impact an individual’s health and social-emotional well-being and lead to adverse health outcomes including depression and anxiety, substance use disorder, chronic obstructive pulmonary disease, obesity, diabetes and high risk sexual activity. Traumatic events include physical and sexual abuse, neglect, loss of a parent/caregiver due to death, abandonment, incarceration or divorce and exposure to violence and substance use.

“Trauma is often hidden in secrecy and shame,” said New Horizon Family Health Services Behavioral Health Director, Jennifer Schmucker. “When we shift our perspective to ask, ‘What happened to you’ rather than ‘What is wrong with you?’ we help create a community of hope, healing and recovery.”

The initiative’s objectives include increasing awareness of the impact of trauma, developing a trauma-informed and resilient workforce, creating a safe environment that avoids re-traumatization and increasing consumer resilience, engagement and involvement. To foster a trauma-informed, educated and responsive workforce, New Horizon Family Health Services has created a Core Implementation Team to develop a plan for delivering trauma-informed approaches throughout the organization.

“Integrating a trauma-informed approach into our policies, procedures and practices provides our staff with additional tools to recognize the signs of trauma in patients and further respond to the needs of the communities we serve,” said Regina M. Mitchell, New Horizon Family Health Services President and Chief Executive Officer.

The initiative builds on New Horizon Family Health Services’ integrated care approach connecting mental health care with primary care which has shown to improve emotional and physical health. Licensed clinical counselors and other staff work closely with the primary care medical team to develop a treatment plan to address each patient’s unique circumstances and needs.

To learn more about the National Council for Behavioral Health’s Trauma-Informed, Resilience-Oriented Approaches Learning Community,  visit https://www.nationalcouncildocs.net/trauma-informed-care-learning-community.

Behavioral health services are provided for patients of all ages at all New Horizon Family Health Services medical office locations. Appointments can be made by calling 864-729-8330 or asking your New Horizon Family Health Services primary care doctor for a referral.

NHFHS and Miracle Hill Ministries Partner to Open Medical Respite Program 

The Upstate’s homeless who are too sick to stay in a regular shelter but not sick enough to be in a hospital will now have a safe place to rest, recover and receive medical support.  New Horizon Family Health Services and Miracle Hill Ministries have partnered to open South Carolina’s first-ever in-shelter medical Respite Care Program.  A press conference was held on January 22, 2019 at 10 a.m. at Miracle Hill Greenville Rescue Mission, located at 575 W. Washington St.

“The opening of this new Respite Care Center is a crucial piece of the continuum of care puzzle for the homeless in our community,” said Reid Lehman, President/CEO of Miracle Hill Ministries.  In 2014, as a result of the “tent city” homeless crisis in Greenville, Upstate homeless providers identified and outlined in the Homelessness White Paper five gaps in the service network for the homeless.  “We are thrilled to partner with New Horizon to fill one of these crucial service gaps,” he added.

The Respite Care Program, spearheaded by New Horizon Family Health Services, will is located inside Greenville Rescue Mission and provides six respite beds for homeless individuals who are identified as needing transitional medical support. New Horizon will operate the Program by providing clinical and other professional staff and oversight.

“This partnership allows New Horizon Family Health Services the opportunity to further serve some of the most vulnerable in our community by providing a safe place for homeless patients to receive medical attention and continue their recovery when they no longer require hospitalization,” said Regina M. Mitchell, New Horizon Family Health Services President and Chief Executive Officer.

New Horizon Family Health Services’ Health Care for the Homeless program works closely with Upstate homeless shelters and other health and human service organizations to serve over 2,000 patients in 13 counties using a 40-foot mobile medical unit at strategic collaborative partner agency locations. Services include primary care, dental services, mental health and substance abuse services and access to prescription medications.  People experiencing homelessness may also receive services at New Horizon medical office locations in Greenville, Greer or Travelers Rest, as well as their dental office in downtown Greenville.

New Patient Welcome Hour!

Are you a new patient at our Greenville office? Join us in January for a New Patient Welcome Hour to learn more about our programs and services! Tour our office, hear about ways to improve your outlook in 2019 and enjoy healthy snacks.

Two sessions offered – choose one!

Monday, January 14 – 5:30-6:30 pm


Wednesday, January 16 – 12:30-1:30 pm

To register to attend this free event, contact us at marketing@newhorizonfhs.org or 864-729-8267.

New Horizon Family Health Services Named Health Center of the Year

New Horizon Family Health Services was recently named Health Center of the Year by the South Carolina Primary Health Care Association at their 35th Annual Conference and Board Governance Retreat.

The 2018 Health Center of the Year Award honors the nominated health center demonstrating a level of excellence and performance that sets them apart in a distinctive manner. The award also recognizes the health center’s comprehensive approach to care through outreach efforts, preventative health and education programs, quality and efficiency of care, and strong community support and involvement.

“This honor reflects our staff’s commitment to our mission to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve,” said Ms. Regina M. Mitchell, President and Chief Executive Officer. “Thank you to our patients who allow us to serve you each day.”

New Horizon Family Health Services is part of a nationwide network of health centers that serves more than 27 million Americans and is one of 21 community health centers statewide. Health centers have compiled a significant record of success that includes:
• Producing $24 billion in annual health system savings;
• Reducing unnecessary hospitalizations and unnecessary visits to the emergency room;
• Treating patients for a fraction of the average cost of one emergency room visit;
• Maintaining patient satisfaction levels of nearly 100 percent;
• Serving more than one in six Medicaid beneficiaries for less than two percent of the national Medicaid budget; and
• Lowering the cost of children’s primary care by approximately 35 percent.

For over 26 years, New Horizon Family Health Services has been serving Greenville County and Upstate South Carolina. We provide over 100,000 medical, dental and behavioral health visits to over 24,000 patients annually. Our Health Care for the Homeless Program and Ryan White Part C Program serve over 2,000 patients in 13 counties and over 1,200 patients in 10 counties, respectively.


New Horizon Family Health Services Welcomes New Providers

New Horizon Family Health Services is pleased to welcome two new providers to our medical staff.

Shannon Webb, MD joins the Greer office at 111-A Berry Avenue as a family medicine physician. Dr. Webb is a board certified family physician and received his medical degree from the University of Alabama School of Medicine.


Isabel Dalence, FNP will be practicing at both the Greenville office at 975 West Faris Road and the Travelers Rest location at 1588 Geer Highway. Ms. Dalence is a board certified Family Nurse Practitioner and holds a Master of Science in Nursing from the Vanderbilt University School of Nursing.

All New Horizon Family Health Services offices are currently accepting new patients of all ages. To schedule an appointment, call 864-729-8330.

Mayors Issue National Health Center Week Proclamations

Greenville Mayor Knox White, Greer Mayor Rick Danner and Travelers Rest Mayor Brandy Amidon proclaimed August 12-18, 2018, as National Health Center Week in their respective cities to recognize the tremendous impact that health centers have on our communities. Citizens were encouraged to take part in the week by visiting their local Community Health Center and celebrating the important partnership between America’s Health Centers and the communities they serve.

National Health Center Week

National Health Center Week Celebration and Veterans Appreciation Event
Thursday, August 16th
2:00pm – 6:00pm
975 West Faris Road
Greenville, SC 29605

Join New Horizon Family Health Services as we celebrate health centers (home of America’s health care heroes!) and show appreciation to Veterans in our community. Enjoy activities for the whole family including food truck fare, a kid’s zone, local exhibitors, health screenings for Veterans (1st 25 Veterans will receive a gift card), health education, senior exercise sessions, site tours, nutrition classes, music, giveaways and more! Admission is free.